faqs

Frequently Asked Questions

Have a question about buying, selling, or how Crazy Good Auctions works? You’ve come to the right place. We’ve compiled some of the most common questions and answers below. If you don’t see your issue addressed, please contact our support team — we’re here to help!

General FAQs

What is Crazy Good Auctions (CGA)?

Crazy Good Auctions is an online marketplace dedicated to restaurant equipment and food service supplies. We connect sellers looking to liquidate surplus or closing inventory with buyers seeking quality equipment at unbeatable prices.

• Learn More: About Us

How do online auctions work on your site?

• List or Bid: Sellers list items in timed auctions; buyers place bids until the auction closes.

• Highest Bidder Wins: When time’s up, the highest bid takes the item.

• Secure Checkout: CGA manages payment and finalizes pickup or shipping details.

Buyer FAQs

How do I register to bid?

• Create a Free Account: Go to My Account or click “Register” in the top menu.

• Verify Your Email: We’ll send you a quick verification link.

• Start Bidding: Once verified, you can place bids, watch items, and receive outbid notifications.

Do I need to pay anything to register?

No. Registration is free, and you only pay if you win an auction (plus any applicable buyer’s premium or shipping fees).

How do I place a bid?

• Find an Item: Browse or search for equipment you’re interested in.

• Click ‘Bid Now’: Enter your maximum bid and confirm.

• Automatic Bidding: Our system will bid on your behalf up to your max bid. If you’re outbid, we’ll alert you so you can raise your bid if you wish.

What is a buyer’s premium?

A buyer’s premium is a small percentage added to the final winning bid. For example, if the buyer’s premium is 10% and you win an item at $1,000, your total cost will be $1,100 (plus any taxes/fees). This helps us maintain the auction platform and provide secure transaction services.

How do I pay for items I’ve won?

We accept major credit cards, debit cards, bank transfers, or PayPal (if applicable). Once you’re the winning bidder, you’ll receive an invoice with a link to pay securely online. You can also manage payments via your My Account dashboard.

How does pickup or shipping work?

Pickup: If it’s a local auction, you can coordinate pickup at a specified location. You’ll receive instructions after you win.

Shipping: For ship-able items, the listing will mention available shipping options. Buyers are typically responsible for shipping costs.

Large or Heavy Equipment: We recommend professional freight shipping. We can provide guidance or refer you to a reputable service.

Can I inspect items before bidding?

Whenever possible, we encourage onsite previews or inspections. Check the item listing for inspection dates or contact our support team if you have specific questions. If an in-person preview isn’t offered, we provide detailed photos and descriptions to help you assess item condition.

Seller FAQs

How do I sell my restaurant equipment on CGA?

1. Request a Free Valuation: Fill out our short form on the Sell page.

2. List Items: Our team helps photograph, describe, and schedule your items in an upcoming auction.

3. Auction & Payment: After the sale closes, we handle payment collection from buyers and remit your proceeds (minus any seller fees).

What if my items don’t sell?

No worries—no sale, no fee! If your items don’t attract a winning bid (or don’t meet a reserve price), you pay nothing. You can also relist them in a future auction or ask about our Cash Offer option for certain inventories.

How soon will my items sell?

Our standard auction format usually runs 7 days, giving buyers enough time to browse, bid, and compete. We’ll discuss scheduling with you to optimize results.

Do I need to deliver the items to you?

• Onsite Auctions: For larger lots or an entire restaurant liquidation, we may hold the auction at your location.

• Offsite: If items must be moved or stored, we’ll work with you to arrange drop-off or coordinate a suitable pickup site for winning bidders.

How quickly do I get paid?

We typically disburse funds within 7 business days after the auction closes and the buyer’s payment clears. We’ll confirm with you how to receive your payment (check, direct deposit, etc.).

Technical & Account FAQs

I forgot my password. How do I reset it?

Reset Link: Click “Forgot Password?” on the Login page.

Email Link: We’ll send a password reset link to your registered email.

Set a New Password: Follow the link, choose a secure password, and you’re back in!

How do I change my email or phone number?

Log in to My Account and go to “Account Settings.” Update your contact details there. If you have any trouble, contact support.

Can I set bid alerts or watch certain items?

Absolutely. Once logged in, click the “Watch” or “Add to Watch-list” button on any listing. You’ll be notified of updates or if you’re outbid. You can also choose email or text alerts in your Notification Settings.

Didn’t Find What You Need?

• Check Our Buyer Guide and Seller Guide for more detailed tips.

• Contact Us: Our team is here to help!

○ Phone: (800) 453-6750

○ Email: [email protected]

We aim to make your auction experience smooth, transparent, and crazy good. Let us know how we can assist, and thanks for choosing Crazy Good Auctions!

Still Have Questions?

Contact our Seller Success Team at (800) 453-6750 or email [email protected]. We’re here to make sure you get the best return on your equipment—fast.